We don’t expect you to take a vendor’s comparison chart on faith — including ours. Every mark on the Why TLM chart was checked, one capability at a time, against each competitor’s own documentation. Here is the evidence — verdicts, reasoning, and primary sources. Audit us.
Each competitor was audited separately against the same 34-capability checklist. For every capability we asked a narrow question — does a dedicated, documented feature exist? — and graded it ✓ included, ◐ limited / add-on / build-your-own, or – no documented capability.
Evidence favors each vendor’s own product pages and help centers, backed by third-party listings (G2, Capterra). Where a vendor markets a capability we could not fully verify, we graded conservatively and said so. Sources open in a new tab and are nofollow — we cite them, we don’t endorse them.
Primary sources: source 1 · source 2
VERIFIED ABSENT (16):
Primary sources: source 1 · source 2
VERIFIED ABSENT (12):
Primary sources: source 1 · source 2
VERIFIED ABSENT (15):
These are the capabilities we could confirm are not offered — the defensible core of the comparison. Capabilities marked ◐ in the full matrix below exist but are limited, add-on, or build-your-own.
| Capability | TLM | Greenlight | MasterControl | Qualio | QT9 | Intellect | Notes |
|---|---|---|---|---|---|---|---|
| Quality & Compliance | |||||||
| Audits | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | — |
| Corrective Actions (CAPA) | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | — |
| Complaint Management | ✓ | ✓ | ✓ | ◐ | ✓ | ✓ | — |
| Deviations | ✓ | ◐ | ✓ | ✓ | ✓ | ✓ | — |
| Non-Conforming Materials | ✓ | ✓ | ✓ | ◐ | ✓ | ✓ | — |
| Inspections | ✓ | ◐ | ✓ | ◐ | ✓ | ✓ | — |
| Risk Management | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | — |
| Change Control | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | — |
| Meetings & Management Reviews | ✓ | – | – | ◐ | ✓ | ✓ | GL/MC lack a review module (GL vendor page disclaims it) |
| Metrics / KPIs | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | — |
| Documents & Records | |||||||
| Web-based Document Management | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | — |
| Multi-site document control | ✓ | ◐ | ✓ | ◐ | ✓ | ✓ | renamed from ’24 document locations’; GL/Q unverified |
| Native Word editing (check-in/check-out) | ✓ | – | ◐ | ◐ | – | ✓ | MC/Q limited (redline/OneDrive); INT via Word365; GL/QT9 reupload-only |
| Custom Forms (no-code builder) | ✓ | ◐ | ✓ | ◐ | ◐ | ✓ | MC & INT have real builders; GL/Q/QT9 = custom fields only |
| Quality Record Management | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | — |
| People & Training | |||||||
| Employee Evaluations | ✓ | – | – | – | – | ◐ | IRONCLAD; INT only via custom no-code build |
| Employee Feedback | ✓ | – | – | – | – | ◐ | IRONCLAD; INT only via custom no-code build |
| Employee Information / HR | ✓ | – | – | – | ◐ | ◐ | competitors store training records, not HR |
| Training | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | — |
| Surveys | ✓ | – | ◐ | – | ✓ | ◐ | GL/Q lack; QT9 has customer+supplier surveys |
| Operations | |||||||
| Equipment Calibration & Maintenance | ✓ | – | ✓ | – | ✓ | ✓ | GL & Q lack; MC/QT9/INT have it |
| Events / Tasks / Action Plans | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | all have task/action tracking |
| Inventory / Design Control (PPAP) | ✓ | ◐ | ◐ | ◐ | ◐ | ◐ | most have design control; PPAP/inventory thin |
| Maintenance Work Orders (CMMS) | ✓ | – | ✓ | – | ◐ | ◐ | MC has real CMMS; QT9/INT partial |
| Work Orders / Batch Records | ✓ | – | ✓ | – | ◐ | ✓ | MC/INT batch records; QT9 via ERP |
| Projects (ADKAR) | ✓ | – | – | – | ◐ | ◐ | IRONCLAD on ADKAR methodology; QT9/INT have generic PM |
| Strategic Planning | ✓ | – | – | – | ◐ | ◐ | no dedicated module anywhere |
| Industry & Business | |||||||
| Medical Device (510(k)/eSTAR) | ✓ | ◐ | ✓ | ◐ | – | – | MC has submission module; GL/Q partial; QT9/INT none |
| CRM | ✓ | – | – | – | ◐ | – | QT9 only, via separate ERP product |
| Purchase Orders | ✓ | – | – | – | ◐ | – | QT9 only, via separate ERP product |
| Sales Orders | ✓ | – | – | – | ◐ | – | QT9 only, via separate ERP product |
| Built-in Chart of Accounts | – | – | – | – | ◐ | – | TLM uses QuickBooks/Zoho instead; QT9 via ERP |
| QuickBooks integration | ✓ | – | – | – | ◐ | – | QT9 (MRP) integrates QuickBooks |
| Zoho integration | ✓ | – | – | – | – | – | IRONCLAD: no competitor integrates Zoho |
Hover any note for context. QT9’s CRM / orders / accounting / QuickBooks run in its separate ERP/MRP product, not its QMS — marked ◐ accordingly.
A note on fairness. Software changes. These findings reflect each vendor’s published documentation as reviewed in August 2026. If you believe a mark is wrong, tell us and we’ll re-check and correct it — publicly. We would rather be accurate than flattering.