When you must deviate,
do it by the book.
Some departures from the plan are unavoidable — a substitute material, a temporary process change, a one-off exception. TLM captures each deviation with its justification and risk, routes it for review and approval before the work proceeds, and keeps the signed record. And because TLM is two apps on one system, the floor can raise one in a browser while your quality team keeps control.
Planned or unplanned · risk-assessed · approved · fully recorded
Handle the exception — without dropping the rigor.
Capture any departure
Planned or unplanned — a substitute material, a temporary process change, a one-off exception — logged the moment it happens.
Justification & risk up front
Record why, and assess the impact, before anyone signs off — so a deviation is a decision, not an accident.
Approval before you proceed
Route to the right approvers; nothing moves ahead until it’s reviewed and e-signed.
Time-boxed, not forgotten
Set expiry and close conditions so a ‘temporary’ deviation never quietly becomes the new normal.
Escalate to CAPA when it’s a pattern
One-off? Approve and move on. Recurring? Turn it into a corrective action in a click.
The signed record
The full deviation history — justification, risk, approvals, signatures — captured and audit-ready.
One system. Two apps. The right tool for every person.
TLM runs as a deep desktop/network Main App and a modern browser Web App on one shared database. Your quality team keeps control of the deviation program; the floor and approvers just do their part.
- Configure deviation types, workflow, and approval routing
- Run the whole deviation log and open items
- Set risk criteria and required approvals
- Link deviations to their source — and to CAPA
- The complete, signed record
- Configure permissions and expiry rules
- Raise a deviation from the floor in a browser
- Attach justification, evidence, and impact
- Approvers review and e-sign from anywhere
- Live dashboards: open, awaiting approval, expiring
- Modern web reports — schedule email alerts, and new ones your account rep can spin up fast
Same data, same system — pick the front door that fits the person.
Spot the pattern before it spreads.
Ask Claude what’s deviating and how often, in plain English, and let Claude Reporting build the deviation trend report from live data. When the same exception keeps coming back, that’s your signal to open a CAPA — and Claude helps you see it early.
A deviation is never an island.
Every deviation links to the document, process, or material it departs from, can spawn a CAPA when it recurs, and rolls into your metrics and Management Review — so the exceptions are as visible and controlled as the rules.
Bring us the exception you’re not sure how to handle.
We’ll show you how TLM documents it, assesses the risk, routes it for a signed approval, and keeps the record — in a 20-minute demo.
Request a Demo →One of our friendly account reps will be assigned to your account and can walk you through it · No credit card