Ask. Listen.
Act.
Build and send surveys — customer satisfaction, employee engagement, self-assessments, supplier check-ins — collect the responses, and turn what you learn into action. The difference with TLM: a survey isn’t a dead-end spreadsheet. A response that needs attention routes straight into your QMS as a customer feedback record or a task — so listening actually leads somewhere. Because TLM is two apps on one system, people respond in a browser while your team owns the questions.
satisfaction · employee · self-assessment · routes to action
Turn answers into action — not another spreadsheet.
Build any survey, no code
Customer satisfaction, employee engagement, self-assessments, supplier check-ins — your questions, your scales, no developer required.
Reach people where they are
Send by email or link and let people respond from any device — no login gymnastics, no app to install.
Scores and trends, automatically
Responses tally into scores and trends as they arrive, so you see the signal without building a spreadsheet to find it.
Route what matters into the QMS
A response that needs attention becomes a customer feedback record or a task — not a note that gets lost. This is the difference between collecting answers and acting on them.
Self-assessment mode
Run internal readiness checks — audit prep, process self-assessments — and track how the results move over time.
Kept and reportable
Every survey and response is retained as a quality record you can report on — the trend and the evidence, both there.
One system. Two apps. The right tool for every person.
TLM runs as a deep desktop/network Main App and a modern browser Web App on one shared database. Your team owns the questions; everyone else just answers.
- Build surveys, questions, and scoring scales
- Configure routing rules — which responses become records or tasks
- Set self-assessment templates and cadences
- The retained survey and response record of truth
- Reporting on scores, trends, and response rates
- Respond from any device by email or link — no login hurdles
- Managers watch live results and response rates
- Flagged responses land where the work happens
- Modern web reports — satisfaction trends, scheduled alerts
Same data, same system — pick the front door that fits the person.
What are your responses really saying?
Ask Claude to read your open-text responses and surface the themes — what customers or employees keep raising — and to draft a survey from a plain-English goal. The signal in the free text, without reading every row yourself.
A survey that leads somewhere.
Customer satisfaction responses feed Customer Feedback — and a recurring issue can escalate to a CAPA; employee surveys enrich the people record; and self-assessments feed audit prep. The loop from question to action closes inside one system, not across four disconnected tools.
Stop collecting answers you never act on.
Bring a survey you already run — or one you wish you did. In a 20-minute demo we’ll show you how the responses tally, trend, and route into real action inside your QMS.
Request a Demo →One of our friendly account reps will be assigned to your account and can walk you through it · No credit card