From root cause to
verified closure.
Turn a finding, a complaint, or a nonconformance into a corrective — and preventive — action that actually closes. Root-cause analysis, assigned owners and due dates, and an effectiveness check that proves the fix worked. And because TLM is two apps on one system, your quality team runs the program while owners just do their part in a browser.
Corrective · preventive · root-caused · effectiveness-verified
Close the loop — and prove it stayed closed.
One home for every corrective action
Capture a CAPA from any source — an audit finding, a nonconformance, a customer complaint, a deviation — so nothing falls through the cracks.
Real root-cause analysis
Get past the symptom to the cause with 5-Whys and structured investigation — so you fix the problem, not just the paperwork.
Corrective and preventive
Fix this occurrence, then stop it from happening again elsewhere — the ‘P’ most systems forget.
Owners, due dates, reminders
Every action is assigned and tracked, with automatic reminders — so a CAPA never quietly stalls.
Effectiveness verification
Prove the fix actually worked before you close — not just that you did something.
The closed-loop record
The full CAPA history — investigation, actions, sign-offs, and proof — captured and audit-ready.
One system. Two apps. The right tool for every person.
TLM runs as a deep desktop/network Main App and a modern browser Web App on one shared database. Your quality team runs the CAPA program; owners and approvers just do their part.
- Configure the CAPA workflow, types, and approval routing
- Run the whole CAPA program and backlog
- Classify, prioritize, and link CAPAs to their source
- Set effectiveness-verification requirements
- The complete, closed-loop record
- Configure permissions and escalation rules
- Owners complete their assigned CAPA tasks from a browser
- Submit root cause, actions, and evidence
- Approvers review and sign off from anywhere
- Live dashboards: open, overdue, awaiting verification
- Modern web reports — schedule email alerts, and new ones your account rep can spin up fast
Same data, same system — pick the front door that fits the person.
As simple — or as rigorous — as you need.
Your Management Rep sets the perfect level of detail for each workflow — no developer required. The same CAPA can be a single description field, or several action plans, each with its own owner, due date, and checklist. Custom fields can even be shown or hidden, so the person filling it out sees only what matters — never a wall of fields.
Keep your CAPA program honest — with Claude.
Ask Claude what’s open or overdue in plain English, and let Claude Reporting build the CAPA report you need from live data — no query language, no waiting. And Claude Audit is often where the next CAPA starts: it finds the gaps, you drive them to closure.
CAPA is where problems go to get solved.
Audit findings, nonconformances, deviations, and customer complaints can all open a CAPA — and every closed CAPA rolls into your metrics and Management Review. It’s wired to everything that raises a problem, and everything that reports on it.
Bring us a problem that keeps coming back.
We’ll show you how TLM takes it from root cause to a verified, closed CAPA — assigned, tracked, and proven — in a 20-minute demo.
Request a Demo →One of our friendly account reps will be assigned to your account and can walk you through it · No credit card